Frequently Asked Questions
Everything you need to know about shopping with THE CODE.
How long does shipping take and what are the costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping is free on all orders over $150; otherwise, a flat rate applies based on your location.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that final sale items are not eligible for return.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Note' provided in the product description.
What payment methods do you accept?
THE CODE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.
Are your materials sustainably sourced?
Continuity and ethics are part of our code. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a lower environmental impact.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can request a change or cancellation within 60 minutes of placing your order by contacting our support team.